Contact and FAQ

A whole body approach to improving your health.

Contact and FAQ

A whole body approach to improving your health.

FAQ

WHAT WE ARE DOING TO KEEP YOU SAFE

We are continuing to work with our respected associations and Health Manitoba to ensure the highest standards of health and safety are followed during Covid-19.
Under Manitoba Government Requirements we are operating our clinic at 50% capacity to minimize congestion in our office and allow for everyone to observe 6-foot social distancing rules comfortably.
We will be screening our own health regularly using the screening tool found at https://sharedhealthmb.ca/covid19/screening-tool/ to ensure we are safe to work.
We will reschedule appointments immediately should we have any concerns of our health.
We will be keeping our waiting area closed for the current time, and should you arrive early, we kindly request you wait in your car and we will wave you in.
We will be observing strict hand washing techniques and using hand sanitizers before beginning treatments.
We will be wearing masks at work and we invite clients to bring their own masks if you have one. You can discuss wearing a mask further with your therapist prior to your appointment.
We will be disinfecting all rooms, tables, doorknobs, switches and pin pads between appointments and regularly sanitizing the washrooms and common areas throughout the day and using a sanitizer in our laundry.

Both clients and therapists will be respectful of the one another’s right to discontinue the appointment if there are any concerns about health and safety.

WHAT YOU NEED TO KNOW NOW THAT WE ARE RE-OPENED

We are currently operating at reduced capacity to ensure the safety of everyone and we appreciate your continued patience and support as we try to get all clients’ in as soon as we possibly can.
Prior to booking, Shared Health Manitoba is requesting that all clients use the screening tool at: https://sharedhealthmb.ca/covid19/screening-tool/ to ensure you are healthy to book.
We require clients to answer all screening questions honestly again with therapist when booking their appointment.
We request clients to cancel their appointment immediately if there is any concern of feeling unwell, having travelled within 14 days or having been exposed to someone who is unwell or has travelled within 14 days. (cancellation fees are waived when cancelling due to Covid-19
concerns)
We request all clients remain in their vehicles should they be early for their appointment.
Therapists will wave you in when your room is disinfected and ready for you.
We require all clients use the hand sanitizing station upon entering and respect the 6-foot social distancing rule.
We ask clients to bring their own mask if they have one. We will also have masks available for sale should you wish to purchase one. You can discuss wearing a mask further with your therapist prior to your appointment.
Please let us know if you are part of our high risk and vulnerable population and voice your concerns prior to booking.
Both clients and therapists will be respectful of the one another’s right to discontinue the appointment if there are any concerns about health and safety.

What to Expect

-Please arrive ten minutes early to your appointment to fill out or update your health history, have a drink of water, and use the washroom. All outdoor footwear is removed upon arrival.
-Health history forms are used to help us determine the type of treatment you require, all information is confidential and treatment notes will be made following each appointment, for your convenience, you can print off an intake form here to bring with you to your first appointment
-If using insurance we will need the information of your PRIMARY insurance company in order to call your insurer PRIOR to treatment to confirm all the details of your specific coverage
-Treatment takes place in a private room, you and your therapist will go through a brief assessment and discussion on the type of treatment you need to address your concerns
-The therapist will then leave the room to give you time to change and get on the table under the sheet and blanket
-Treatment is best performed without the restriction of clothing, although, your comfort is our foremost concern, so if you are uncomfortable with the removal of any article of clothing, you are encouraged to voice your concern immediately and we will work with you at YOUR COMFORT LEVEL
-During treatment we want to ensure that your concerns can be voiced at any time to let your therapist know how to adapt their work to give you the best treatment possible: so if you need lighter touch, less talking, more talking, deeper treatment work, you are feeling too warm or too cold, or are not comfortable with treatment to any part of the body, we encourage you to speak up immediately, we want your experience to be safe, comfortable and stress free!
-For treatments that do not require the removal of clothing (osteopathy), we request you wear yoga/exercise type clothing that allows easy/comfortable mobility for treatment to be applied
-Post-treatment you and your therapist will go over any stretches/exercises to support your treatment, discuss when to schedule your next appointment and complete any paperwork we need for insurance, we always encourage everyone who has just had a treatment to drink extra water to help the body recover from the toxins released during treatment and to take as much time to relax afterwards to help your body adjust to the treatment

Direct Billing

-We offer direct billing to PRIMARY insurers only (your personal or your only insurance plan)
-We MUST contact and confirm insurance plan details BEFORE billing for you, so when visiting us for the first time on an evening or weekend, we will need your insurance information prior to your appointment to contact the insurance company during their office hours
-This is a FREE service we extend to our clients but, as each plan is organized differently, should we encounter any issues (run out of coverage, deductible, require a medical note, insurer denies claim etc.) we reserve the right to request immediate payment in full for your service

Cancellation Policy

-We require 24 hours notice for all cancellations or rescheduling requests, all MISSED APPOINTMENTS, and same day cancellations will be charged $50 for the first missed appointment and all subsequent missed appointments will be charged the full amount of the appointment missed. (cancellation/missed appointment fee does not include unavoidable emergencies or illness)

Sick Policy

-In order to help keep our clinic a healthy environment, we ask that if you are sick (cold, flu, etc.) or are experiencing the onset of symptoms, please call as far in advance as possible to reschedule your appointment. In the event, you show up ill or with symptoms your therapist reserves the right to cancel and reschedule you at a later date.

Noise Policy

-Please be aware that noise travels easily throughout our clinic. We have done all we can to minimize this structurally but voices can still be heard so to protect your confidential information and to respect others in treatment, please be mindful of voice levels during your appointment

Minor Policy

-All clients under the age of 16 MUST be accompanied by a parent/guardian
-Informed consent must be done with both parent/guardian and minor present
-All insurance documents/intake forms must be signed by parent/guardian
-Parent/guardian must remain within the clinic, if not in the clinic room, during treatment

Classroom Rental

Our classroom is approximately 420 square feet and can fit up to 25 participants for a sit down workshop or 8 to 10 participants for exercise classes. Class rental comes with use of chairs, tables, there is some yoga equipment available, it has access to washrooms, a small kitchen space, and coffee and tea. We also have a projector available to rent should your class require it. We rent our space at $25/hour plus GST or at a reduced rate for multiple hours. To come in to look at the space or to get more information, please call the clinic at 204-889-9089 and ask for Jeanine.

Get In Touch

Massage Therapy & Wellness Centre

Visit Us


3141 Portage Avenue
Winnipeg, Manitoba
R3K 0W4

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Hours


Mon – Thurs: 9:00 am – 8:00 pm
Fri: 9:00 am – 5:00 pm
Sat: 9:00 am – 4:00 pm
Sun: 9:00 am – 2:00 pm