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• For your first visit, we do ask you to arrive 10 minutes before to fill out a health intake form. Should you prefer, you can print the intake form from this page to complete prior to coming in. We still recommend coming early to orientate yourself with our facility, use the washroom, and have a discussion with your therapist about treatment expectations
• Health history forms are used to help us determine the type of treatment you require, all information is confidential, and treatment notes will be made following each appointment
• Treatment takes place in a private room. You and your therapist will go through a brief assessment and discussion on the type of treatment you need to address your concerns
• The therapist will then leave the room to give you time to change and get on the table under the sheet and blanket
• Treatment is best performed without the restriction of clothing, although your comfort is our foremost concern, so if you are uncomfortable with the removal of any article of clothing, you are encouraged to voice your concern immediately, and we will work with you at your comfort level
• During treatment, we want to ensure that your concerns can be voiced at any time to let your therapist know how to adapt their work to give you the best treatment possible: so if you need a lighter touch, less talking, more talking, deeper treatment work, you are feeling too warm or too cold, or are not comfortable with treatment to any part of the body, we encourage you to speak up immediately, we want your experience to be safe, comfortable and stress-free
• Posttreatment, you and your therapist will go over any stretches/exercises to support your treatment, discuss when to schedule your next appointment, and complete any paperwork we need for insurance. We always encourage everyone who has just had a treatment to drink extra water to help the body recover from the toxins released during treatment and to take as much time to relax afterward to help your body adjust to the treatment

• We offer direct billing to your PRIMARY insurer.
• This is a free service we extend to our clients and not all plans work the same.
• In order to set up for billing we will need your insurance information at least 24 hours prior to your appointment. Knowing your plan details is important as we do not have access to detailed information for each individual plan.
• Should an issue come up with your insurance we will have to collect in full for your appointment and have you submit to your insurer directly.
• We appreciate that direct billing makes things easier but should there be an issue with your coverage the day of your appointment, cancelling your appointment same day will still result in a late cancellation fee. We thank you for your understanding on this matter.

We require 24 hours notice for all cancellations or rescheduling requests, all missed appointments and same-day cancellations will be charged $50 for the first missed appointment, and all subsequent missed appointments will be charged the full amount of the appointment missed. (cancellation/missed appointment fee does not include unavoidable emergencies or illness).

In order to help keep our clinic a healthy environment, we ask that if you are sick (cold, flu, etc.) or are experiencing the onset of symptoms, please call as far in advance as possible to reschedule your appointment. In the event you show up ill or with symptoms, your therapist reserves the right to cancel and reschedule you at a later date.

Please be aware that noise travels easily throughout our clinic. We have done all we can to minimize this structurally, but voices can still be heard, so to protect your confidential information and to respect others in treatment, please be mindful of voice levels during your appointment.

• All clients under the age of 16 must be accompanied by a parent/guardian
• Informed consent must be done with both parent/guardian and minor present
• All insurance documents/intake forms must be signed by the parent/guardian
• Parent/guardian must remain within the clinic, if not in the clinic room, during treatment